Privacy policy
Privacy Policy
Effective Date: 7th July 2025
At Crystalncrafts, we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and share your data when you interact with our website or make a purchase.
By using our services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Crystalncrafts is an India-based business selling handcrafted crystal bracelets. Our online store is hosted on Shopify, which provides the platform for processing payments, managing orders, and delivering a secure shopping experience.
2. What Personal Information We Collect
We may collect the following personal data:
- Contact Information: Name, mobile number, email address, billing and shipping address
- Payment Details: UPI ID, credit/debit card (processed securely through payment gateways — we do not store your full card data)
- Order History: Products browsed, purchased, returned, or exchanged
- Account Info: Login details, preferences, saved addresses
- Device & Usage Info: IP address, browser details, session activity
- Communication Records: Messages, support requests, or feedback
Data is collected directly from you, automatically through our site (via cookies), or through our service providers.
3. How We Use Your Information
We use your personal information to:
- Fulfil your orders and process payments
- Provide customer support and updates
- Prevent fraud and secure your transactions
- Improve and personalize your shopping experience
- Send updates or promotional emails (with your consent)
- Comply with applicable legal and financial regulations in India
4. Payments and Security Compliance
We work with secure, PCI-DSS compliant Indian payment gateway providers to process your payments. This ensures your financial data is encrypted and protected during transactions.
Crystalncrafts does not store or access full payment card or banking details. All sensitive payment information is handled directly by our payment partners.
5. Data Sharing
We may share your personal data only when necessary and for legitimate purposes:
- With payment gateways to process your transactions
- With logistics/shipping partners to deliver your orders
- With Shopify, to operate and secure our website
- With third-party vendors providing services like marketing, analytics, or customer support
- To comply with Indian legal or regulatory requirements, or to prevent fraud or misuse
We do not sell your personal data.
6. Your Privacy Rights (India)
As per the Digital Personal Data Protection Act, 2023, you have the right to:
- Access your personal data
- Correct inaccuracies in your information
- Withdraw consent (where applicable)
- Request deletion of personal data, subject to legal obligations
- Raise grievances or lodge complaints
To make a request, email us at: crystalandcrafts24@gmail.com We may verify your identity before acting on your request.
7. Cookies and Tracking
We use cookies and similar tools to improve website performance and personalize your experience. You can control cookie settings through your browser.
8. Data Storage and Retention
We retain your data only for as long as needed:
- To complete transactions and fulfill orders
- To meet legal or regulatory obligations
- To manage customer service and dispute resolution
9. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect data from minors. If you believe a child has shared data with us, please contact us for deletion.
10. International Data Transfers
As our store is hosted on Shopify, your data may be transferred and stored on servers outside India, including in countries like Canada and the U.S. We rely on contractual safeguards and service provider compliance to protect your data.
11. Policy Updates
We may update this Privacy Policy to reflect changes in our practices or laws. The updated version will be posted here with a revised effective date.
12. Contact Us
For any privacy-related questions or requests, contact us at:
📧 crystalandcrafts24@gmail.com
📍 Bhopal, Madhya Pradesh, India (+ 91 8435552270)