Shipping policy
Shopping Policy
At Crystalncrafts, we strive to provide you with a seamless and secure shopping experience. Please review our shopping policy below to understand how we handle order processing, shipping, tracking, cancellations, and delivery.
1. Order Processing
- Orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping & Delivery
- We use Shiprocket as our logistics partner to ensure reliable and trackable delivery across India.
- Estimated delivery time is 3–7 business days, depending on your location. Remote areas may take longer.
- You will receive an order tracking link via email or SMS once your order is dispatched.
- Delivery times are estimates and may vary due to external factors (e.g., weather, courier delays, regional restrictions).
3. Shipping Charges
- Standard shipping charges apply and are calculated at checkout based on order weight and delivery location.
- We may offer free shipping during promotional periods or above a certain cart value.
4. Address & Contact Details
- Please ensure that your shipping address and mobile number are accurate at the time of placing the order.
- We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
5. Order Cancellations
- Orders can be cancelled within 12 hours of placing them or before dispatch, whichever is earlier.
- To cancel an order, email us at crystalandcrafts24@gmail.com with your order number.
- Once an order has been shipped, it cannot be cancelled. You may request a return after receiving the item, subject to our Return & Refund Policy.
6. Non-Delivery & RTO (Return to Origin)
- If a package is undelivered due to customer unavailability, incorrect address, or refusal to accept the parcel, it will be marked as RTO (Return to Origin).
- In case of an RTO, we will deduct the actual shipping and return charges from the refund amount.
7. Delivery Support
If you face any delivery issues or have questions about your shipment, please reach out to us at:
📧 Email: crystalandcrafts24@gmail.com
📞 Phone: +91 84355 52270
📦 Tracking Support: Available through Shiprocket’s tracking link provided after dispatch.