Refund policy
Refund & Return Policy
At Crystalncrafts, your satisfaction is important to us. If you're not fully happy with your purchase, we offer a 30-day return policy from the date of delivery.
Eligibility for Returns
To qualify for a return:
- The item must be unused, unworn, and in the same condition as when you received it.
- It should include all original tags and be in its original packaging.
- You must provide proof of purchase, such as your order confirmation email or invoice.
How to Initiate a Return
To begin the return process, please email us at crystalandcrafts24@gmail.com with your order details and reason for return.
Return shipments must be sent to:
📦 Return Address:
Reach out to us at our WhatsApp number for the return address (+91 8435552270)
We will respond within 2-3 business days. If your return is approved, we’ll share a return shipping label and further instructions.
Note: Items returned without prior approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us immediately at crystalandcrafts24@gmail.com so we can resolve the issue promptly.
Items Not Eligible for Return
Some items are non-returnable:
- Custom or personalized products (e.g. name-engraved bracelets)
- Items on sale or clearance
- Gift cards
If you're unsure whether your item qualifies for a return, feel free to reach out before initiating the return.
Exchanges
If you'd like to exchange an item, the fastest method is to return the original item (after approval), and place a new order for the replacement item separately.
Refund Process
Once we receive and inspect your return, we’ll notify you of the refund approval status.
- If approved, your refund will be issued to your original payment method within 7–10 business days.
- Please note: Banks or credit card companies may take additional time to process and reflect the refund in your account.
If it's been more than 15 business days since we approved your refund and you haven't received it, please contact us at crystalandcrafts24@gmail.com.
If you have any questions about your return or refund, don’t hesitate to contact us.
📧 Email: crystalandcrafts24@gmail.com